Return of Goods If you receive products that do not meet your expectations or are damaged, you can request a return by following these steps:
Contact: Send an email to support@fasoligino.com within 14 days of receiving the package. Be sure to include the order number and a description of the reason for the return.
Return: After receiving confirmation of your request, you will need to return the goods to the address provided by our customer service within 14 days of the communication.
Return Conditions: Products must be returned in the same condition they were received, with original packaging and included documentation. In case of damaged goods, we may require a photo of the damage.
Refund: Once the returned goods have been received and inspected, we will process the refund according to the original payment method.
Shipping and Deliveries Shipments are made within 3-6 business days, Monday to Friday, with an order processing time of up to 24 hours. Shipping is free for orders over €79.
For any issues with the received goods, please contact our customer service at support@fasoligino.com.
Accepted Payment Methods We accept the following payment methods:
Credit and Debit Cards: Visa, Mastercard, American Express.
